1. Introduction

Thank you for choosing Maple IPTV. This Refund Policy outlines the terms and conditions under which refunds may be issued. By purchasing from Maple IPTV, you agree to the terms set forth in this policy.

2. Subscription Services

2.1. Refund Eligibility

If you are not satisfied with your subscription, you may request a refund within 7 days of purchase, provided you have a valid reason for the request. Refund requests made after 7 days will not be accepted.

2.2. Valid Reasons

Valid reasons for requesting a refund may include:

• Technical issues preventing access to the service.
• Service not as described or advertised.

2.3. Refund Process

To request a refund, please contact our customer support team at support@maple-iptv.com within 7 days of your purchase. Provide your order number and a detailed explanation of your reason for requesting a refund. We will review your request and notify you of our decision within 5 business days.

3. Physical Products

3.1. Eligibility for Refunds

Refunds for physical products, such as IPTV set-top boxes or other related hardware, may be issued under the following conditions:

• The product is returned within 30 days of purchase.
• The product is in its original condition, unused, and in its original packaging.
• A valid proof of purchase is provided.

3.2. Non-Refundable Items

Certain items are non-refundable, including:

• Opened or used products.
• Products damaged by the customer.
• Products returned without original packaging.

4. Return Process

4.1. Initiating a Return

To initiate a return, please contact our customer support team at support@maple-iptv.com. Provide your order number, a description of the issue, and whether you are seeking a refund or replacement.

4.2. Return Shipping

You are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4.3. Inspection and Processing

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, your refund will be processed within 7-10 business days. The refund will be applied to the original method of payment.

5. Damaged or Defective Products

5.1. Reporting Damages

If you receive a damaged or defective product, please contact us immediately with your order number and a description of the issue. We may request photos or other evidence of the damage.

5.2. Replacements

We will provide a replacement for damaged or defective products at no additional cost. If a replacement is not available, we will issue a full refund.

6. Changes to Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on our website, and your continued use of our services after such changes constitutes your acceptance of the new terms.

7. Contact Information

If you have any questions or concerns about our Refund Policy, please contact us at support@maple-iptv.com.

By purchasing from Maple IPTV, you acknowledge that you have read, understood, and agree to this Refund Policy. Thank you for choosing Maple IPTV for your entertainment needs.